1. Scope
This policy applies to purchases of SysClaw Pro and Defend subscription licences made through the SysClaw
website (sysclaw.com) or by invoice
from Floyant Technologies Private Limited ("SysClaw", "we", "us"). Use of the software itself is governed by the
End User Licence Agreement.
2. Payment Processing
Online card purchases are processed through a secure hosted checkout operated by our third-party payment processor. SysClaw does not collect, store, or have access to your full card details. Purchase orders and invoices are available for qualifying orders as described on the Buy page.
3. Digital Delivery
SysClaw is digital software. No physical goods are shipped. On successful payment, your licence key is delivered by email, typically within minutes; invoice purchases receive the key on receipt of payment. If a key does not arrive within one business day, contact us at [email protected] and we will reissue it.
4. Refund Window
You may request a full refund within fourteen (14) days of purchase, no questions asked, provided the licence key has not been activated on more than one installation. Approved refunds are returned to the original payment method through the same checkout used at purchase.
After the fourteen-day window, payments are non-refundable except where required by applicable law. Trial and Community editions are provided free of charge and involve no payment, so no refund applies to them.
5. Renewals & Cancellation
- Licences are annual and do not auto-renew silently. We email you 30 days before expiry with a one-click renewal link.
- If you choose not to renew, the subscription lapses at the end of its term and the application drops to the free Community edition. Your collected data stays on your machine and remains readable.
- Upgrades (Pro to Defend) are available at any time for the prorated difference for the remaining term. Downgrades take effect at renewal.
6. How to Request a Refund
Email [email protected] with your order confirmation or licence key and the email address used at purchase. We acknowledge requests within one business day and process approved refunds within 5–10 business days.
7. Governing Law & Contact
This policy is governed by the laws of India, without regard to conflict-of-laws rules. For billing, refund, or cancellation inquiries, contact: